How to Reach Us
dukatbet.org's editorial registered address is Laurinská 19, 811 01 Bratislava.
For general inquiries, email is the easiest way to reach us: info@dukatbet.org. You can also send mail to the address above, though email typically gets a faster response.
Important: this address belongs to the dukatbet.org editorial team, not the Dukat.bet operator. For anything involving your own Dukat.bet account, deposits, withdrawals, or bets, you'll need to contact Dukat.bet's official customer support directly—we don't have access to user accounts or transaction data.
What to Write to Us About
A few typical cases where we welcome your message.
Fact-checking and error reports. If you find outdated or inaccurate information in an article—for example, in the description of an industry concept—please tell us exactly which page and paragraph it's in. This helps us correct the content quickly.
Content suggestions. If you think we should cover a topic in more depth, or you feel an important angle is missing, we're happy to hear your suggestion, though we can't guarantee every idea will be implemented.
Legal inquiries. We also accept inquiries related to privacy, copyright, or other legal matters. Please specify the exact subject and, where relevant, the URL of the page in question.
Media inquiries. For press or professional inquiries, you can also reach us at info@dukatbet.org.
What We Can't Help With
It's worth clarifying our limits to avoid misunderstandings.
We can't help with matters involving your account, deposits, withdrawals, bonus crediting, or betting disputes, because we have no visibility into any of that—these fall exclusively under the Dukat.bet operator's remit.
We also can't confirm specific, current details about Dukat.bet's license number, the exact turnaround time for KYC checks, or exact limit amounts, since these can change on the operator's site and we're not authorized to issue official statements on them.
If you need help with gambling addiction or problematic play, we recommend contacting a specialized helpline or professional—we cover this topic in more depth in our responsible-gambling material.
Response Time and Process
We aim to process every inquiry within a reasonable time. Simple, fact-checking questions typically get a faster answer, while matters requiring deeper legal or editorial review can take longer.
To help us assist you efficiently, please give as precise a description as possible: which page it concerns, what the issue or question is, and, if applicable, a link to the relevant section.
A short, one-paragraph message is enough, as long as it includes the essential details—there's no need to write a long letter.
Where to find more answers
Before writing to us, it may be worth checking whether your question is already answered in our content. You can read about the editorial team's work and the site's purpose on the About page.
If you have a privacy-related question—for example, wanting to know what data we collect about dukatbet.org visitors—you'll find the details in our privacy notice.
Our terms of use are summarized on the terms page. And if you'd like to learn more about Dukat.bet's license, see our licensing article.